Frequently Asked Questions

General Inquiries

Where are you located?
Our head office is located in Concord, Ontario (just outside of Toronto) in Canada.

How do I contact you?
We can be reached by phone (1-866-531-0466) Monday to Friday from 9am to 5pm or through email at customerservice@belmarrahealth.com to answer any of your questions.

When will I notice a change in health?
We are all made up differently; therefore our response to supplements will vary. The best advice is to allow time for the supplements to work within the system, at least four weeks and up to six for optimal results.

Will I be put on an autoship?
If you are an American customer you have the option to opt in to our autoship program which will renew your order automatically. But, unless you chose to opt into the autoship program you will not be enrolled in the program.
Canadian customers will automatically be placed on our autoship program, Canadian customers are informed of this during the ordering process, and before the order is finalized.
In either case, once on the autoship program you can cancel at any time by calling in to our customer service agents at 1-866-531-0466 or emailing at customerservice@belmarrahealth.com.

Shipping and returning

Do you ship internationally?
No. We only ship to Canada and U.S.

How are the products shipped?
Canadian customers will receive their order via Canada Post.
American customers will receive their order via USPS.

How long does shipping take?
Shipping typically takes between 7 to 10 business days (sometimes sooner, though!)

Do I have to pay tax or shipping?
We cover the tax and the shipping costs!

Can I return the product if I don’t like it? If so, how?
If you are unsatisfied with your purchase then simply return the open and unopened bottles back to us for a full refund of purchase price within 30 days.

For U.S. returns please send your package to:

APS INC.
c/o Bel Marra Returns
1371 S.W. 8th Street, Unit #1
Pompano Beach, Florida 33069

For Canadian returns, please send your package to:

Alberta, British Columbia & Saskatchewan Only
Lean Supply Solutions
819 Cliveden Place, Unit 500
Delta, B.C. V3M 6C7

All other Provinces:
Lean Supply Solutions
80 Ormont Drive
Toronto, ON M9L 1N7

Can I buy your product at my local health food store?
Although our products can be found in some health food stores, there aren’t many. Your best option is to buy directly from us for the best guarantee and prices.

Are your prices in Canadian or American dollars?
You will be charged in your own country’s currency.

Product-specific questions

Where are your products made?
Our products are manufactured in both Canada and the United States.

Are your products organic, gluten free or non-GMO?
Our products do not have an Organic, Gluten Free or Non-GMO classification but they are natural.

How many capsules should I take?
Directions of how many capsules to take are found on the product bottle. For most of our products two capsules is enough. Always ensure you are reading the label and following the directions.

How long do I have to take your products for?
In order to support overall good health, we suggest you take the product as recommended daily. Stoppage of the product may negate any benefits obtains from the products. Because they are dietary supplements you don’t
need to worry about them being habit-forming.

When should I take them?
Specific directions as to when you should take the supplement is indicated on the bottle. We do advise that supplements be taken two hours apart from any prescription medications.

Can I take the supplements with my other prescription medications?
If you are taking prescription medications always speak to your doctor prior to beginning supplements. As indicated above we suggest taking supplements at least two hours prior or two hours after taking prescription
medications.

Should I take them with or without food?
Some of our products require being taken with food. If this is the case it will indicate this on the bottle. If not indicated, then you can take them whenever. Always ensure you are reading and following directions
on the bottle for the most success.

Can I open the capsules to take them if I have difficulties swallowing?
Yes, you can open the capsule and empty the contents if you find it difficult to swallow capsules.

When do the products expire?
Our products typically have a two-year shelf life.

How long will one bottle last me?
Typically, a single bottle is one month’s supply worth of product. There are few exceptions.

How do I store the product?
Store products in a cool area avoiding moisture, heat, or direct sunlight.

Is it OK to take different supplements together?
Combining supplements will not normally interfere with the way they work and in some cases may be beneficial. Before combining supplements it is advisable to consult a health care practitioner or
the product manufacturer.